FAQs

How will I know that an e-mail is really from Fabricjam?

If you receive an e-mail that asks you for any personal information from you ie: passwords or bank details, this is definitely not from us. We will never request any personal or confidential information from you in our e-mails. If you are unsure, please login to Fabricjam and check your message inbox. If it is from us, then it will also be in your message inbox.

How do I end my listing immediately?

If you would like to end your listing, please click here to complete the end listing early form.
Please be aware that frequent misuse of this facility may result in a formal warning, temporary suspension or indefinite suspension of your account.

How do I cancel or retract my bid?

We recommend that you read the entire item description carefully before bidding on or purchasing an item. Please contact the seller with any questions you may have before actually placing a bid. When you bid on an auction or buy a product at a fixed rate, you are entering into a binding contract between yourself and the seller, and have committed yourself to purchasing the item.

You may cancel or retract your bid using the bid retraction form, but only under the following circumstances:

You entered wrong amount
Seller changed item description
You cannot contact the seller

Please note that the amount of bid retractions you make will be visible on your profile page. Please click here if you would like to complete a bid retraction form.

If you are bidding on an auction and do not wish to complete the transaction, for a reason other than as described above, please contact the us and we may remove the bid at our discretion. If we choose not to cancel your bid and you win the auction, you are obligate to complete the transaction and pay for the item. If you do not pay for it, the seller may then start a non payment report against you in order to have their fee’s reimbursed. Frequent misuse of this facility may result in a formal warning, temporary suspension or indefinite suspension of your account.

I didn’t receive an item I paid for, does Fabricjam offer any insurance?

No. We do not offer any insurance. Please read through the seller’s full postage policy before bidding. We strongly recommend that you use recorded delivery, especially for higher priced items to avoid disappointment should this occur.

How can I avoid/prevent identity theft?

Keep your login details strictly confidential.
Never click “remember me” when signing in on a public computer or one that can be accessed by somebody other than yourself.
Always remember to log out of Fabricjam when using a public computer or one that can be accessed by somebody other than you.
Remember that we will never ask you for any personal details in any e-mail or any other method, besides when you login to Fabricjam, so never ever enter your login details into anything other than on the Fabricjam homepage login.

What do I do if I think my account has been accessed by somebody other than me?

Sign in to your account. If you cannot sign in, please contact us immediately for assistance and explain your situation. You will need to provide us with your Fabricjam login details and personal details in order that we may verify your identity.
Once you have signed in, please take the following steps to fully secure your account:
Change your password
Change your secret question
Check that there have been no unauthorised transactions or bids placed from your account. If you find that there are unauthorised transactions. Please contact us immediately with the details.
Check that no unauthorised messages have been sent from your account in your sent messages. If you find that there are unauthorised messages. Please contact us immediately with the details.

Please click here to report a problem.

Fabricjam.com explained

Fabricjam is an online venue which provides a place to allow anyone to offer, sell, and buy new or used items within our stated categories, at any time, from anywhere, in a variety of methods, including auction-style and fixed price formats. At no point do we ever have possession of anything listed or sold through the Site.

We work hard to ensure that Fabricjam is a safe place for you to buy and sell in a pleasant ethical manner. Please read through our policies and user agreement for more information on our services and the rules relating to the use of Fabricjam.

Fabricjam fee’s explained

Listing/putting an item on Fabricjam to sell is absolutely free therefore there is no risk involved or loss for the seller if the item doesn’t sell immediately.

We charge 3.5% of the end value of the sale price of an item. You can pay us using a credit/debit card or using paypal. You can also set up a direct debit with us. Please note that if a sellers fee’s reach £15 in total, we cannot allow you to list any more items/incur any more charges until a payment method is set up in conjunction with your account.

Refer a friend scheme

Please click here if you would like to refer a friend to Fabricjam. You may also do so by clicking on the link on our homepage. We will never use your friends e-mail address or details for any other purpose than to send them an invite to Register with us and receive two selling credits. For each friend that you refer to Fabricjam, who then registers with us, you will receive two selling credits and so will your friend.

A selling credit is a means by which you can sell an item completely free, in other words, you will have no final value fee. One credit counts for one sold item. These credits can be accumulated on your account and never disappear unless they have been used, so the more friends you invite, the more credits you will receive.

You can view your selling credits in the “selling credits” section on your personal Fabricjam account.

I have not received a conformation email

If you have not received your conformation email after you have registered, then you can request this again here.

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