Fabricjam Help

Account


How will I know that an e-mail is really from Fabricjam?

If you receive an e-mail that asks you for any personal information from you ie: passwords or bank details, this is definitely not from us. We will never request any personal or confidential information from you in our e-mails.If you are unsure, please login to Fabricjam and check your message inbox. If it is from us, then it will also be in your message inbox.

How do I end my listing immediately?

If you would like to end your listing, please goto your account and select the item that you are selling.

Please be aware that frequent misuse of this facility may result in a formal warning, temporary suspension or indefinite suspension of your account.

How do I cancel or retract my bid?

We recommend that you read the entire item description carefully before bidding on or purchasing an item. Please contact the seller with any questions you may have before actually placing a bid. When you bid on an auction or buy a product at a fixed rate, you are entering into a binding contract between yourself and the seller, and have committed yourself to purchasing the item.

You may cancel or retract your bid using the bid retraction form, but only under the following circumstances:

You entered wrong amount

Seller changed item description

You cannot contact the seller

Please note that the amount of bid retractions you make will be visible on your profile page. Please click here if you would like to complete a bid retraction form.

If you are bidding on an auction and do not wish to complete the transaction, for a reason other than as described above, please contact us and we may remove the bid at our discretion. If we choose not to cancel your bid and you win the auction, you are obligate to complete the transaction and pay for the item. If you do not pay for it, the seller may then start a non payment report against you in order to have their fee’s reimbursed.  Frequent misuse of this facility may result in a formal warning, temporary suspension or indefinite suspension of your account.

I did not receive an item I paid for, does Fabricjam offer any insurance?

No. We do not offer any insurance. Please read through the sellers full postage policy before bidding. We strongly recommend that you use recorded delivery, especially for higher priced items to avoid disappointment should this occur.

How can I avoid/prevent identity theft?

•    Keep your login details strictly confidential.
•    Never click “remember me” when signing in on a public computer or one that can be accessed by somebody other than yourself.
•    Always remember to log out of Fabricjam when using a public computer or one that can be accessed by somebody other than you.
•    Remember that we will never ask you for any personal details in any e-mail or any other method, besides when you login to Fabricjam, so never ever enter your login details into anything other than on the Fabricjam homepage login.

What do I do if I think my account has been accessed by somebody other than me?

Sign in to your account. If you cannot sign in, please contact us immediately for assistance and explain your situation. You will need to provide us with your Fabricjam login details and personal details in order that we may verify your identity.  

Once you have signed in, please take the following steps to fully secure your account:

  • Change your password
  • Change your secret question
  • Check that there have been no unauthorised transactions or bids placed from your account. If you find that there are unauthorised transactions. Please contact us immediately with the details.
  • Check that no unauthorised messages have been sent from your account in your sent messages. If you find that there are unauthorised messages. Please contact us immediately with the details.

Please click here to report a problem.

Fabricjam.com explained

Fabricjam is an online venue which provides a place to allow anyone to offer, sell, and buy new or used items within our stated categories, at any time, from anywhere, in a variety of methods, including auction-style and fixed price formats. At no point do we ever have possession of anything listed or sold through the Site.

We work hard to ensure that Fabricjam is a safe place for you to buy and sell in a pleasant ethical manner. Please read through our policies and user agreement for more information on our services and the rules relating to the use of Fabricjam.

Refer a friend scheme

Please click here if you would like to refer a friend to Fabricjam. You may also do so by clicking on the link on our homepage. We will never use your friends e-mail address or details for any other purpose than to send them an invite to Register with us.

Forgotten password

Please click the forgetten password link when you attempt to login if you have forgotten your password and would like us to e-mail it to you.

Official Warnings


An official warning may lead to temporary or permanent suspension of an account, and may be served in the following circumstances:
Unpaid items:  If you win an auction and do not complete the sale, you may receive an official warning.
Non supply of goods:  If a transaction has not been mutually cancelled between a buyer and seller, and the seller does not supply the goods, we will fully investigate the situation and the seller may receive an official warning.
Illegal listings: If a seller lists an item that is counterfeit or prohibited according to our listing policies, the seller may receive an official warning.
Abuse: Sending abusive messages using our messaging system will lead to an official warning.
Breaking rules: Breaching our terms and conditions may lead to an official warning.

Account Suspension

Suspended account:
There are two reasons why an account may be suspended by Fabricjam:
•    Serious breaches of Fabricjam's Rules and Policies: To reinstate your account, please follow the instructions on the suspension notice we send you. If you didn't receive a suspension email, please ask us how to reinstate your account.
•    Non-payment of Fabricjam Fees: Your account will be reinstated automatically as soon as you pay any outstanding fees
Beware of fake suspension notices
Some spoof emails state that your account has been, or will be, suspended. Spoof or “phishing” emails claim to be sent by Fabricjam or PayPal, but are actually an attempt to gain access to sensitive personal information. Often spoof emails ask you to sign in or submit information by clicking on a link, which takes users to a fake website.
If you've been suspended, your activity on the Fabricjam website will be severely limited. Your suspension notice will also appear in My Messages.

Account closure

Using our sole discretion, we retain the right to permanently close an account if we feel that a user is not trading on Fabricjam in accordance with our policies.

Though we are not obligated to provide a reason for account closure, reasons for account closure can include:

•    Continuous breaking of our rules, policies and the terms stated within our user agreement
•    Unethical Trading
•    Illegal trading


Closing your account

How to close your account

If you choose to close your Fabricjam account, it cannot be reopened. After your account has been closed, you may return to Fabricjam at any time by registering with a new User ID and email address. We hope you contact us to address any issues that may have prompted you to close your Fabricjam account.

To close your account, please submit a request to close your account.
Before closing your account, please review the following important information which outlines account closure
•    Account balance – Be sure there is no balance remaining in your account. If there is money outstanding on your account, please pay your balance before you submit a request to close your account.
•    Waiting period – If you've listed or bid on an item recently, Fabricjam imposes a waiting period of up to 60 days before closing your account. The waiting period helps ensure that any transactions are complete. During the waiting period, you shouldn’t bid, make purchases, list items, or change your contact information - but you'll still have access to your account information.
•    Account closure confirmation – When the waiting period is over, you'll receive an email confirming that your account has been closed. After this, you'll no longer be able to access any part of Fabricjam that requires an account, and your feedback profile will no longer be available to other members.
•    Suspended account – Accounts that are suspended may not be closed until all matters have been resolved.
•    Feedback – The feedback you've left for other user users will not be deleted when you close your account.
•    Data retention – Fabricjam will retain personal information in accordance with our Privacy Policy. This is necessary to comply with laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our user agreement and take other actions otherwise permitted by law.


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