Fabricjam Help
Online Security
- How will I know that an e-mail is really from Fabricjam?
- How can I avoid/prevent identity theft?
- What do I do if I think my account has been accessed by somebody other than me?
- Fake e-mails
How will I know that an e-mail is really from Fabricjam?
If you receive an e-mail that asks you for any personal information from you ie: passwords or bank details, this is definitely not from us. We will never request any personal or confidential information from you in our e-mails. If you are unsure, please login to Fabricjam and check your message inbox. If it is from us, then it will also be in your message inbox.
How can I avoid/prevent identity theft?
• Keep your login details strictly confidential.
• Never click “remember me” when signing in on a public computer or one that can be accessed by somebody other than yourself.
• Always remember to log out of Fabricjam when using a public computer or one that can be accessed by somebody other than you.
• Remember that we will never ask you for any personal details in any e-mail or any other method, besides when you login to Fabricjam, so never ever enter your login details into anything other than on the Fabricjam homepage login.
What do I do if I think my account has been accessed by somebody other than me?
3. Sign in to your account. If you cannot sign in, please contact us immediately for assistance and explain your situation. You will need to provide us with your Fabricjam login details and personal details in order that we may verify your identity.
4. Once you have signed in, please take the following steps to fully secure your account:
• Change your password
• Change your secret question
• Check that there have been no unauthorised transactions or bids placed from your account. If you find that there are unauthorised transactions. Please contact us immediately with the details.
• Check that no unauthorised messages have been sent from your account in your sent messages. If you find that there are unauthorised messages. Please contact us immediately with the details.
Please click here if you cannot access your account.
Fake e-mails
Scammers have a number of means which they use to try to pry your personal details out of you. This includes sending fake e-mails, which might look as though they come from us.
Please never login to Fabricjam using any other link than www.Fabricjam.com or www.Fabricjam.co.uk
Fake e-mails can include the following (and much more):
• Fake suspension notice
• Fake account closure notice
• Fake invoices
• Fake ‘update your information’ request
• Fake competitions
• Fake questions from members regarding an item you are selling
• Fake offers
• Fake paypal payments
• Fake bank related e-mails
Please follow the following simple guidelines:
• Never click on a link in an e-mail to enter Fabricjam.com, unless the link takes you directly to www.Fabricjam.com or www.Fabricjam.co.uk . The web address is clearly visible in your browser.
• Always check your inbox to verify messages from us, as every e-mail we send to you – we also send to your message inbox, which is viewable in your account.
Please click here to report a fake or suspicious e-mail