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Non payment dispute procedure
A non payment procedure is necessary when a buyer wins an auction or agrees to purchase an item, yet does not complete the sale by paying for the item. Please note that a non payment report cannot be filed until 14 days after the auction closure.
1. Seller requests payment from buyer during the first 14 days after auction closure.
2. 14 days after auction closure, if no payment has been received, seller can file a non payment report against the buyer
3. Buyer will receive a final e-mail from Fabricjam requesting payment. Buyer will be given 4 days to complete the transaction by paying for the goods they have bid on or agreed to buy
4. After 4 days, the seller will receive an e-mail asking if the buyer has paid for the item. If the seller has received payment, the dispute will be closed.
5. If the seller has not paid, the sellers fee’s will be refunded to their account
6. If the buyer can prove that they have paid or tried to pay, the seller will be issued with an official warning
7. Buyer will receive a non payment strike against their account and an official warning.
Please be aware that we will investigate cases where sellers make frequent use of this feature. This is to ensure misuse of this feature is not taking place.
If you have received an Unpaid Item Strike, you can send us evidence that you paid, or tried to pay, for the item.